Privacy Policy

Primal Zone Pty Ltd (ACN 667 681 263) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

• Identity Data including your name, age, photographic identification, and gender.
• Contact Data including your telephone number, address and email.
• Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
• Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
• Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), and communications with our website.
• Profile Data including purchases or orders you have made with us, content you post, send receive and share through our platform, and support requests you have made.
• Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience.

Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. The types of sensitive information we collect include:

• your health information, including detailed information about your health, medical history and family's medical history; and
• any other sensitive information you provide us with.

We collect personal information in a variety of ways, including:

• when you provide it directly to us, including face-to-face, over the phone, over email, or online;
• when you complete a form, such as registering for any events or newsletters, or responding to surveys;
• when you use any website we operate (including from any analytics and cookie providers or marketing providers);
• from third parties, such as our independent contracted medical practitioners and other health professionals; or
• from publicly available sources.

Personal information: We collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use our platform;
• to assess whether to take you on as a new client;
• to do business with you, assess your application and manage your appointments;
• to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us;
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development, including to operate and improve our business;
• for advertising and marketing, including to send you promotional information about our events and experiences;
• to run promotions, competitions and/or offer additional benefits to you;
• to comply with our legal obligations or if otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

• any purposes you consent to;
• the primary purpose for which it is collected, to provide our services to you;
• secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to independent contracted medical practitioners as reasonably necessary to do business with you;
• to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person; and
• if otherwise required or authorised by law.

We may disclose personal information (including sensitive information where permitted) to:

• our employees, contractors and/or related entities, including our independent contracted medical practitioners;
• IT service providers, data storage, web-hosting and server providers;
• professional advisors, bankers, auditors, our insurers and insurance brokers;
• payment systems operators or processors;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you or as required by law;
• any other third parties as required or permitted by law.

We have enabled Google Analytics Advertising Features. These cookies and identifiers may collect Technical and Usage Data about you. You can opt-out using the Google Analytics Opt-out Browser add-on or via your device's ad settings.

We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia in accordance with the Australian Privacy Principles.

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. By providing personal and health information, you represent that all data is accurate and complete in accordance with the honesty and fraud provisions of our Terms & Conditions.

Restrict and unsubscribe: To unsubscribe from our email database or opt-out of communications, please use the opt-out facilities provided in the communication.

Access and Correction: You may request access to, or the correction of, the personal information that we hold about you. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, or misleading.

Complaints: If you wish to make a complaint, please contact us at the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard your data. However, the transmission of information over the Internet is carried out at your own risk.

We may use cookies to recognise you when you return to our website and to assist with retargeting campaigns. You can block cookies via your browser settings, though this may limit your access to parts of our website.

We may vary this Privacy Policy at our discretion by publishing the amended version on our website.

For questions about this Privacy Policy, please contact us:

Primal Zone Pty Ltd (ACN 667 681 263)
Email: ignite@primalzone.com.au