Privacy Policy

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

• Identity Data including your name, age, photographic identification, and gender.
• Contact Data including your telephone number, address and email.
• Financial Data including bank account and payment card details (through our third party payment processor, who stores such information and we do not have access to that information).
• Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
• Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), and communications with our website.
• Profile Data including purchases or orders you have made with us, content you post, send receive and share through our platform, and support requests you have made.
• Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Health and Sensitive Information including medical history, health conditions, medications, pathology results, and other health-related information you provide as part of your consultation and treatment.

We collect personal information in a variety of ways, including:

• When you register for an account or complete our online health assessments
• When you participate in telehealth consultations
• When you place an order for medications
• When you contact us via email, phone, or our support portal
• When you interact with our website or platform (automatically via cookies and analytics tools)
• From third party service providers, including payment processors, pathology providers, and pharmacies

We may use your personal information to:

• Provide and manage your account and access to our Platform
• Facilitate telehealth consultations and treatment plans
• Process prescriptions and medication orders
• Process payments and manage billing
• Communicate with you about your treatment, appointments, and account
• Send you marketing and promotional communications (where you have opted in)
• Improve and personalise our services and Platform
• Comply with legal and regulatory obligations
• Protect the safety and security of our Platform and users

We may disclose your personal information to:

• Medical practitioners who provide services through our Platform
• Compounding pharmacies that dispense your medications
• Pathology providers (where relevant to your treatment)
• Payment processors and financial institutions
• IT service providers, cloud hosting, and platform support services
• Professional advisors including lawyers, accountants, and insurers
• Government authorities or regulators where required by law

We do not sell or rent your personal information to third parties for marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We store personal information in secure electronic systems and implement appropriate technical and organisational measures.

Your personal information may be stored on servers located in Australia or overseas. Where information is stored overseas, we ensure appropriate safeguards are in place consistent with Australian privacy laws.

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. These may include:

• Essential cookies: Required for the operation of our Platform.
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Platform.

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. Health records are retained in accordance with applicable Australian health records legislation.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our Platform. Your continued use of our Platform after changes are posted constitutes acceptance of the updated Privacy Policy.