Refer a Friend — programme terms

Primal Zone Australia. Last updated 4 August 2026.

1. Who can take part

Refer a Friend is open to current Primal Zone patients. Every application is reviewed by a member of our team, and a referral code is only issued once an application is approved. Applying does not guarantee approval.

Primal Zone staff, contractors, and any prescribing or clinical personnel cannot take part. A practitioner earning a fee connected to people entering a prescribing pathway is a conflict of interest, and applications are reviewed with that in mind.

2. Who counts as a referral

A referral only counts where the person you refer is new to Primal Zone. Someone who is already a Primal Zone patient, or has ordered from us before, will not be counted — no matter whose link or code they arrive on.

Whether someone is new is assessed at the moment they are attributed to your code, and that assessment is final.

You cannot refer yourself, including through a second email address or account.

3. What you earn, and when

You earn $40 AUD in account credit for each qualifying referral. Credit is earned when the person you referred books their first consultation with us.

Your referral link is valid for 90 days from the point the person you referred first provides their email address. If they do not qualify within that window, no credit is earned.

4. How credit can be used

Credit is applied as a discount code against consultations. It cannot be exchanged for cash, transferred to another person or account, or used to pay for anything else.

You can redeem from a balance of $20 or more. If you redeem part of your balance, the remainder stays on your account and can be redeemed later.

Each discount code we issue is single use, is tied to your account, and expires 90 days after it is issued. An expired code cannot be reinstated, though credit you have not yet redeemed is unaffected.

5. Medical care is separate

Taking part in this programme does not affect clinical decisions in any way. Whether treatment is appropriate for you, or for anyone you refer, is a matter for the treating practitioner alone. No consultation, prescription or treatment is guaranteed by a referral, and nothing here should be read as encouragement to seek or continue treatment.

Please do not share your referral link in a way that promotes prescription medicines, or that presents Primal Zone treatments to people who have not asked about them.

6. Suspension and removal

We may decline an application, withhold credit, revoke an unused code, or remove someone from the programme — where a referral is not genuine, where the programme is being used to generate credit rather than to recommend a service, where a code is published or shared publicly, or where these terms are not followed.

Where we revoke a code, we will tell you why.

7. Changes

We may change the credit amount, what credit applies to, expiry periods or these terms, or end the programme, at any time. Changes are not retrospective: credit you have already earned remains valid on the terms that applied when you earned it.

8. Your information

To run the programme we record who referred whom, and we handle that information in line with our privacy policy. The person you refer is not told what you earn, and you are not told anything about their treatment.

9. Questions

If anything here is unclear, or you think credit has been calculated incorrectly, contact our team and we will look into it.