Delivery Timeframe
- Dispatch time: Orders are typically dispatched within 10–14 business days after purchase
- Once dispatched, delivery time will depend on your location and courier
What Should You Do?
- Please allow enough time for processing and dispatch
- Once your order has been shipped, tracking details will be provided (if available)
Need help?
If your order is taking longer than expected, please contact our team:
👉 Click the “Support” button at the top of your patient portal
- You will be redirected to the Tickets page
- Click “File a Support Ticket” to contact the team
👉 Please include:
- Your order number
- A brief description of your enquiry
- A screenshot of your order page (if possible)
What Happens Next?
- Our team will review your request
- We will provide a resolution as soon as possible