What Happens Next?
- Your results are reviewed by our clinical team and doctor
- They will assess your suitability for treatment or renewal
- If everything is in order, the next steps in your treatment will be processed
Note: For the most accurate results, please attend your blood test fasted and before 9:00 AM.
When Will I Hear Back?
Our team will typically reach out within 2–3 business days with an update on your results and next steps.
Haven’t Heard From Us?
If you have not received an update after 2–3 business days, please contact our team:
👉 Click the “Support” button at the top of your patient portal
- You will be redirected to the Tickets page
- Click “File a Support Ticket” to contact the team
👉 Please include:
- A brief description of your concern
- A screenshot of your portal page (if needed)
Our team will assist you as soon as possible.