What Should You Check First?
Before contacting support, please check the following:
- Review your order confirmation to confirm what was included
- Check all packaging to ensure no items were missed
- Confirm if your order may have been split into multiple deliveries
What Should You Do Next?
If something is still missing or damaged, please contact our team so we can assist you.
Need help?
👉 Click the “Support” button at the top of your patient portal
- You will be redirected to the Tickets page
- Click “File a Support Ticket” to contact the team
👉 Please include:
- Your order number
- A description of the issue
- Photos of the damaged item(s) or packaging (if applicable)
- A screenshot of your order page
What Happens Next?
- Our team will review your request
- We will investigate the issue with the pharmacy and delivery provider
- We will provide a resolution as soon as possible